This position acts as the in-house liaison with the customer. The CSR is responsible to perform all necessary functions to ensure customer satisfaction. Primary activities include evaluation of customer inquiries and compatibility with the Company parts and services, coordination of an appropriate quotation considering price/margin/delivery, proposal follow up, support of outside sales efforts, sales order entry, order coordination, and order backlog management of orders until completion.

• Demonstrates dependability and punctuality

• Observes safety regulations and exhibits a concern for safety.

• Shows commitment to quality ethics and focuses on meeting the needs and expectation of both the internal and external customers

• Provide excellent response to end users and sales managers when taking purchase orders and answering requests for pricing, delivery, product and technical information.

• Process customer inquiries, proposals, and enter orders accurately and in a timely manner.

• Prepare customer quotations based on application, specifications, costs, and pricing guidelines.

• Accumulates costs of parts via computer system history, inquiries to purchasing and/or production estimating department and estimating costs based on experience with similar/same type of parts.

• Evaluates vendor quotes and shop cost estimates.

• Establish selling prices of parts based on previous history, evaluation of customer, evaluation of the market, and company objective margin.

• Responsible to expedite all activities on proposals through daily communication with Purchasing, Engineering, Production, Shipping and Accounting in order to meet the customer’s requirements.

• Administers order entry of customer purchase order and provides required back up information to all other departments involved in the order execution.

• Establish and maintain a good company image within territory by providing exceptional customer service, a professional attitude and up-to-date product knowledge.

• Participate in establishment of pricing strategies and customer negotiations.

• Resolve order related problems, discrepancies, and customer-related issues working with sales and product support teams.

• Accountable for order backlog management of customers/territories assigned which includes also working with different departments to have orders delivered on time to customers.

• Demonstrate cooperative team effort within the solutions group and the team.

• Position requires excellent customer relation skills, ability to work within a team environment, mechanical aptitude, and the ability to work in a very fast paced environment.

• Improve efficiency of on-time delivery.

• Travel (both domestic and international) may be required as needed. • Perform other duties and/or other special projects as required.

Requirements

• Associates degree preferred or equivalent work experience

• Minimum 2 years of experience in Customer Service with end users

• Five years plus experience in mining and construction industry

• Mechanical aptitude – ability to read and understand drawings.

• Must have ability to make reliable decisions during pressure situations.

• Knowledge of typical business transactions including costing, pricing, profit calculation, quote preparation, and application of terms and conditions and payment terms.

• Familiarity with Incoterms and import/export documentation is a plus.

• SAP experience preferred (SD and MM modules).

• Excellent verbal and written communication skills.

SKILLS AND ABILITIES
• Strong Customer service-customer satisfaction capabilities.

• Be willing to actively engage in problem solving opportunities.

• A high level of computer skills is essential – Excel, Word and Powerpoint.

• Highly motivated individual with the ability to work under pressure and meet deadlines.

• Strong communication skills, plus co-operation, interpersonal and presentation skills to manage internal and external interfaces.

• High sense of urgency.

• Be able to read and interpret engineering drawings and possess a strong mechanical aptitude.

• Must be capable of effectively and accurately working on several projects at one time, and organizing, prioritizing tasks and working in a fast paced environment.

• Skills need to include building and managing internal relationships, negotiation skills and understanding of customer needs and market requirements.

 • Ability to travel overnight +/-10% or more, frequently on short notice.

We Offer
• Friendly, respectful environment

• Challenging opportunities that contribute to the development and enhancement of Company industry leading solutions

• Opportunity to work in a global community

• Pride in working for an industry leader in mining, aggregates, recycling and oil and gas (one of the top employers in Finland!)

• Competitive healthcare options, 401K matching, flexible work schedules, tuition reimbursement, and much more!





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